Terms and Conditions Squeenvip

Please read this document carefully before using the Squeenvip platform. By registering or using any Squeenvip service, you agree to be bound by all terms stated herein.

Updated: January 2026  |  Version 3.2

Key Things You Need to Know

Six key points in the Squeenvip Terms and Conditions that every member should understand before playing.

Minimum Age 18

Squeenvip only permits individuals aged 18 and above to register and use this platform. Identity verification (KYC) is conducted to ensure compliance with this rule without exception.

One Account Per User

Each user is only permitted to hold one active account on Squeenvip. Owning multiple accounts is a serious violation that may result in the freezing of all accounts and forfeiture of winnings.

Bonus Rollover Requirements

All Squeenvip bonuses and promotions are subject to the specified rollover requirements. Winnings from bonuses may not be withdrawn until the wagering requirements for that bonus have been fully met.

Your Account Security

You are solely responsible for the security of your Squeenvip account login credentials. Squeenvip shall not be liable for any losses arising from unauthorised access resulting from user negligence.

Prohibition of Manipulation

Any attempt to manipulate the game system, exploit software bugs, or use automated software (bots) is strictly prohibited and may result in immediate account termination.

Right to Amend Terms

Squeenvip reserves the right to amend these Terms and Conditions at any time. Changes will be communicated via the website and registered email. Continued use of the Squeenvip platform after any changes constitutes your acceptance.

These Terms and Conditions constitute a legally binding agreement between you ("User") and Squeenvip ("Platform"). By using any part of the Squeenvip platform, you confirm that you have read, understood, and agreed to be bound by all provisions contained in this document.

01Definitions and Interpretation

In these Terms and Conditions, the following terms carry the meanings stated unless the context requires otherwise:

  • "Squeenvip" — refers to the online casino platform accessible via the official website squeenvip.vu and all related subdomains operated under the same brand.
  • "User" or "Member" — refers to any individual who has registered and holds an active account on the squeenvip platform.
  • "Service" — covers all games, betting, promotions, financial transactions, and all other facilities provided by Squeenvip.
  • "Account Balance" — the total funds available in a user's account at any given time, including cash and eligible bonus value.
  • "Rollover" or "Wagering Requirements" — the minimum wagering requirement that must be met before winnings obtained through a bonus can be withdrawn.
  • "KYC" — Know Your Customer procedure involving the verification of a user's identity and address to meet compliance requirements.
  • "Real Money" — funds deposited directly by the user into their squeenvip account, distinct from bonus funds.

Section headings in this document are for reference purposes only and do not affect the interpretation or scope of any provision. In the event of any conflict between different language versions of this document, the English version shall prevail.

02Eligibility and Registration

Squeenvip is open to all individuals who meet the following eligibility requirements. It is the user's sole responsibility to ensure they are eligible to use this platform before registering.

Age Requirement

You must be at least 18 years of age at the time of registration. Squeenvip maintains a zero-tolerance policy towards underage gambling. Squeenvip reserves the right to request age verification documents at any time and will suspend or terminate any account unable to prove eligibility.

Regional Restrictions

Squeenvip does not accept registrations from individuals located or residing in regions that have blacklisted online gambling services. It is the user's responsibility to ensure that use of this platform does not violate any local laws applicable to them.

If you register using false information, a VPN to bypass regional restrictions, or on behalf of another person, Squeenvip reserves the right to terminate your account and forfeit all balances with no obligation to issue a refund.

Registration Process

During registration, you are required to provide accurate, complete, and up-to-date information. You agree to update your details should any changes occur. Squeenvip implements a full KYC process that may require you to submit a copy of your ID, utility bill, or other documents for identity and address verification.

03User Account

Each user is only permitted to hold one active account on Squeenvip. Owning, operating, or attempting to register multiple accounts — whether using different names, email addresses, phone numbers, or financial information — is a serious violation of these Terms.

Account Security Responsibilities

  • You are fully responsible for ensuring your account password is unique, strong, and not disclosed to any third party.
  • Squeenvip recommends that you enable two-factor authentication (2FA), available in your account settings.
  • If you suspect your account has been compromised, contact Squeenvip support immediately.
  • Squeenvip shall not be liable for losses resulting from unauthorized access caused by a user's failure to keep their login credentials secure.

Account Freeze and Suspension

Squeenvip reserves the right to freeze or temporarily suspend an account if suspicious activity is detected, identity verification requests are outstanding, or for other security reasons. Users with frozen accounts will be notified via their registered email with instructions to resolve the matter.

To speed up your KYC verification process, please provide a clear copy of your ID and a recent utility bill (no older than three months) when requested. This ensures your account can operate fully without any disruption.

04Deposits and Withdrawals

Squeenvip supports a variety of payment methods for the convenience of Malaysian users. All financial transactions are processed through secure, encrypted channels.

Deposit

  • The minimum deposit amount is as specified on the platform's Deposit page and may vary depending on the selected payment method.
  • Deposits via FPX, Touch 'n Go eWallet, and GrabPay are processed instantly.
  • Squeenvip does not charge any processing fees for deposits; however, third-party payment providers may impose their own charges.
  • Deposited funds must be used for gambling purposes and may not be withdrawn without any wagering activity.

Withdrawal

  • Withdrawals will be processed to the same payment method used for the deposit, or to a verified bank account registered under the user's name.
  • Squeenvip reserves the right to request additional identity verification before approving withdrawals that exceed certain limits.
  • Withdrawal processing times range from 1 to 3 business days, depending on the selected method and account verification status.
  • Withdrawals will not be processed to third-party accounts. The recipient account name must match the registered name on Squeenvip.

Squeenvip reserves the right to delay withdrawals if there are signs of money laundering, fraud, or a breach of these Terms. In such cases, Squeenvip may require additional documentation before releasing the funds.

05Bonuses and Promotions

Squeenvip offers a variety of bonuses and promotions from time to time to reward new and loyal members. All bonuses are subject to specific terms and conditions stated alongside each promotional offer.

General Bonus Terms

  • The welcome bonus may only be claimed once per user, per household, per IP address, and per device.
  • All bonuses have a validity period. Bonuses not used within the specified period will expire automatically.
  • Squeenvip reserves the right to revoke, modify, or cancel any bonus if there is evidence of abuse or attempts to exploit promotions.
  • Bonus funds and real money funds will be treated as separate balances until the rollover requirements are met.

Rollover Requirements

The rollover requirement determines how many times the bonus value (or deposit + bonus) must be wagered before winnings can be withdrawn. For example, a RM100 bonus with a 10x rollover means you must place bets totalling RM1,000 before winnings can be processed for withdrawal. The rollover rate for each promotion is clearly stated in the respective promotion's terms.

Not all games contribute equally toward fulfilling rollover requirements. For example, slot games may contribute 100% while certain table games may only contribute at a lower rate. Please refer to the respective promotion terms for details.

06Game Rules

All games on the Squeenvip platform are operated using random number generators (RNG) that have been verified and certified by independent auditing bodies, or through live dealers operating under strict security protocols.

Game Results

The results of all games on Squeenvip are final and binding and may not be disputed unless there is clear, verifiable evidence of a technical failure. In the event of a technical disruption during a game session, Squeenvip will resolve the matter based on recorded system logs.

Technical Disruptions

  • In the event of an internet connection disruption on the user's end during a game session, Squeenvip is not liable for any losses that may occur.
  • If a game is interrupted due to a Squeenvip system failure, the wager will be returned to the user's account balance.
  • Squeenvip maintains records of all game sessions for audit and dispute resolution purposes.

Betting Limit

Each game has set minimum and maximum betting limits. These limits may vary between different games and tables. Squeenvip reserves the right to adjust betting limits at any time with reasonable notice.

07User Conduct

All Squeenvip users are required to conduct themselves respectfully and responsibly in all interactions on the platform, including during live casino sessions and in chat rooms.

Prohibited Conduct

  • Use of automated software (bots), artificial intelligence tools, or any unauthorized method to play or make betting decisions.
  • Player collusion to gain an unfair advantage in table games or live games.
  • Use of offensive, threatening, or disruptive language toward dealers or other players during live casino sessions.
  • Attempting to exploit technical vulnerabilities or bugs in the Squeenvip system.
  • Money laundering through wagering activities on the Squeenvip platform.

Any violation of this code of conduct will result in immediate action, which may include an official warning, temporary suspension, permanent account termination, or legal action depending on the severity of the violation.

08Responsible Gaming

Squeenvip is fully committed to responsible gaming practices. The platform provides a range of tools to help users maintain control over their gambling activity.

Self-Control Tools

  • Deposit Limit — Set daily, weekly, or monthly deposit limits through your account settings.
  • Loss Limit — Set a maximum loss limit allowed within a specified time period.
  • Session Time Limit — Set a maximum duration for each gaming session.
  • Self-Exclusion — Temporarily suspend access to your account for a set duration.
  • Self-Exclusion — Permanently close your account if you feel you need more serious assistance.

For more information about Squeenvip's responsible gaming programme, please visit the Responsible Gaming us.

09Privacy and Data Protection

Squeenvip takes the protection of users' personal data seriously. The collection, use, and storage of your personal data is managed in accordance with the Squeenvip Privacy Policy, which forms part of these Terms.

By using the Squeenvip platform, you agree that Squeenvip may process your personal data for the purposes of account management, transaction processing, legal compliance, fraud prevention, and relevant marketing communications (where consent is provided). Squeenvip will not sell your personal data to third parties for marketing purposes.

For full details on how we handle your data, please read the Privacy Policy Squeenvip.

10Liability Limit

To the extent permitted by applicable law, Squeenvip shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of this platform, including but not limited to:

  • Financial losses arising from technical disruptions not directly caused by Squeenvip's negligence.
  • Losses resulting from the user's internet connection or device failure.
  • Losses resulting from unauthorised account access due to the user's failure to safeguard their login credentials.
  • Any losses arising from a user's reliance on information obtained through the Squeenvip platform.

Squeenvip's maximum liability under any circumstance shall not exceed the total amount deposited by the user in the 30 days preceding the relevant claim.

11Account Termination

Either the user or Squeenvip may terminate this relationship at any time, subject to the following conditions.

Termination by User

You may request the closure of your Squeenvip account at any time by contacting customer support. Prior to closure, any outstanding bonus rollover requirements will be cancelled and ineligible bonus balances will be removed from the account. Valid real money balances will be processed for withdrawal in accordance with standard procedures.

Termination by Squeenvip

Squeenvip reserves the right to terminate or suspend a user's account with or without prior notice in the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • Confirmation that the registration information provided is false or misleading.
  • Suspected or confirmed fraudulent activity, money laundering, or any other illegal activity.
  • Instructions from a competent authority or relevant regulatory body.

In the event of account termination due to a breach of these Terms, Squeenvip reserves the right to forfeit all balances in the account, including pending withdrawals, with no obligation to refund the user.

12Changes to Terms and Conditions

Squeenvip reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time at its sole discretion. Material changes will be communicated to users via a notice on the website or by email at least 14 days before taking effect, except in exceptional circumstances requiring immediate changes for security or legal compliance reasons.

Continued use of the Squeenvip platform after the effective date of any changes constitutes full acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and contact customer support to close your account.

The latest version of these Terms and Conditions is always available on the squeenvip website with a clearly displayed update date. You are encouraged to review this page periodically to stay informed of the latest terms governing your use of the squeenvip platform.

For any questions regarding these Terms and Conditions, contact the squeenvip customer support team, available 24/7 via live chat on our platform.

Understood Our Terms? Join Squeenvip Today

By understanding your rights and responsibilities as a member, you can enjoy a safer and more enjoyable gaming experience at Squeenvip. Register now and claim your welcome bonus.

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